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- The commisson will begin only after receiving AT LEAST 50% payment.- Refunds will only be made when i cannot finish the order or when the client no longer wants it, however, if i have already completed the lineart/started finishing it, the refund will only be 50%. If the drawing is finished or only the last details are missing, a refund will NOT BE made.- The estimated delivery time is 1 month, if it takes longer, I will contact the customer. In addition to the commissions, I have to take care of 2 more drawing accounts to maintain my engagement and my promotion since I WORK with this. Commissions are normally my priorities, this just won't be the case if I have a deadline to post a drawing. However, this rarely happens.- It's okay if the customer wants updates on their order, but please don't rush me.- If there is a deadline for delivery, please let me know as soon as possible. Remembering that if we are talking about a very short term, the price can be significantly affected.- REFERENCES ARE MANDATORY!!! I need to know in detail how the drawing will be made, whether with a description, photos or even a sketch.- Changes will only be made to the draft, after that I will only deal with changing colors and some details that can be edited quickly. If the change is in pose, clothing or expression (after the drawing has already been shaded, etc.), you will be charged R$10.00 or more. If the change has to be made due to MY ERROR, nothing will be charged. However, the client must pay attention to the order to notify me of the error as quickly as possible, otherwise, depending on the error, corrections will be charged.- For works below $500: The rest of the payment must be made before sending the completed drawing. I will send a low quality photo so the customer can evaluate the result.- For work over $500: The rest of the payment must be made after coloring. If the drawing is in base colors, after the sketch. I will send a low quality photo so the customer can evaluate the result.- The rest of the payment must be submitted before I send the completed drawing. I will send a low quality photo so the client can evaluate the result.- I will deliver the drawing via a Google Drive or Gmail link, to maintain quality, but if the client prefers another way, just let me know.- Once delivery is made, the customer can use the design as they wish. However, please do not appropriate production credits.- The commercial use value is 100% (Merchandising).